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COVID 19 Statement

Part 3

Hello Everyone,

As we approach the middle of the holidays we wanted to update you on the start of the schools return and how and what is needed for your first days back.

We will be operating as per the time table that is published on our website, any route changes or bus stop changes will be listed at the end of this update. So on the first day back the main major change will be face coverings, we expect these to be used throughout the entire journey as this is for the protection of everybody travelling but we understand that if there is someone with health conditions exemption from this would apply. We are also looking at how we can install hand cleaning pumps at the entry to our buses where possible and we are also stepping up our internal cleaning regime to reduce risk where possible.

Route 3, Nailsworth bus stop has moved to Nailsworth bus station, it will still be at the same time of 07.27 am DEPARTURE! There will be no stop outside Morrisons.

Route 3, Pitchcombe is now an official stop on both sides of the A46 due to there now being an improved and much safer place to stop.

Finally we would like to a huge thank you to all our customers from our team here for the amazing support you have shown us through out these times, we very much look forward to seeing you all at the start of September. Please remember to follow us on Twitter @IGOBUSUK for all the latest travel news and updates.

Thank you and see you soon.

 

Part 2

To All our customers,

Hello, I wanted to bring you this update for some time as some of you have been asking about what is happening to payments and how the benefits we talk about will work and as ive said in the past it will be calculated by how long this goes on and any return to school as we had received requests from some schools to return by the summer break.

Im sorry to say that we have still had no response from the schools who had contacted us as to what they are going to do and in the case of some schools no contact since March 20th!  So we are going to base the details listed below on the basis that schools will not be returning until September 2020.

So some routes have differing figures but have now reached the point where actual use and subscription payments have equalled out so we can publish on this basis the benefits for those continuing the payments for the full period of this year will be.  Please note that these benefits will only apply to parents that have made unbroken payments from 1st September 2019 to August 2020 for children in this qualifying school year it will not extend to siblings that may join in the future or parents that have broken payments and will be restarting in the following school years.

Route 1.  No fare increases for 2 years + Year 13 ticket will be 7 payments instead of 12.  (Route size Decreased)

Route 2.  No fare increases for 4 years + Year 13 ticket will be 7 payments instead of 12

Route 3.  No fare increases for 4 years + Year 13 ticket will be 7 payments instead of 12

Route 4.  No fare increases for 4 years + Year 13 ticket will be 7 payments instead of 12

Stroud High & Marling

R1.  No fare increases for 2 years + Year 13 ticket will be 7 payments instead of 12

R2.  No fare increases for 2 years + Year 13 ticket will be 7 payments instead of 12

R3.  Route Terminated with immediate effect!

Please note that the Benefits package here will have an effect on the company for up to 6 years! and as you can see from some routes that we had to take drastic action to make sure that we will be able to provide services to you in the future, I personally want to thank all the parents that have called and emailed us with unwavering support and we look forward to continuing a service for a long time to come.

KEEPING ON TOP OF INFORMATION – We will be updating our website information regularly but we ask you to follow us on twitter as many of you already do, if you are not on twitter you can still see the information on our website by clicking LIVE UPDATE but you won’t get the alerts!

 

Part 1

To All our customers,

Many people are asking what now and what happens next? We hope to address some of your questions in this statement, we understand the panic reaction of people as we enter these strange and uncertain times. It is fortunate that the Government has moved quickly to help people with wages so that wide spread unemployment should not happen now.

For us, well we are remaining open and fully staffed and with this in mind we will incur all of the costs and overheads that our infrastructure incurs and consumes.

KEY WORKERS + The Government has asked us to provide to schools that are open for you so we intend to run a service for those who require this and anyone else who needs to get children to school for this period, We are asking anyone who needs transport to get in touch with us ASAP so we can get this up and running.

As we are not suspending school services and as such will require parents to keep the payments ie direct debits in place in order to keep their seats for when school returns as this is an annual contract and not a monthly ticket. If payments are broken or cancelled then your seat will also be cancelled a long with your seat guarantee and you will have to re-register for September 2020. So we urge you not to do this and take this advice into account.

PAYMENT TERMS To Explain this decision a little further all our planning and costs investments such as vehicle finance, insurance, renting of depot and staff are all calculated over each 12 month period and a lot of these items have already been paid for and continue to do so are not able to just take a payment break, so I have included a ticket break down for you below so you can see people have already had more transport than they have paid for in real terms and this is why cancelling a direct debit means your account would be in arrears. (please see the example at the bottom of this statement )

KEEPING ON TOP OF INFORMATION – We will be updating our website information regularly but we ask you to follow us on twitter, as many of you already do, if you are not on twitter you can still see the information on our website by clicking LIVE UPDATE but you won’t get the alerts!

@igobusuk            www.igobus.co.uk

Twitter is completely free and we use this as a broadcast system only and if you wish to ask any questions then please email us or call us and we be happy to help as always.

We wish everyone the very best in what is going to be testing times, stay safe and stay well and we hope to see you all very soon.

Regards

Darren, Debbie and the IGOBUS Team.

Before the boring technical bit I just want to say a huge thank you to our customers that have emailed us their support and understanding of what we are having to do, we are overwhelmed by your support and we endeavour to get back to normal as soon as schools do – Thank you so much!

Payment breakdown explained

Example

A ticket costing £1,440 per annum breaks down over 12 payments like this, and as you can see the actual use to ticket price changes with the months and at this point in time every account is in arrears until the end of the year.

MONTH          ACTUAL USE             PAYMENT

SEP                 £172.50                     £120.00

OCT                £127.50                     £120.00

NOV               £150.00                     £120.00

DEC                £112.50                     £120.00

JAN                £142.50                     £120.00

FEB                  £112.50                    £120.00

MAR               £165.00                     £120.00

APR                £90.00                       £120.00

MAY               £112.50                      £120.00

JUN                £157.50                     £120.00

JUL                 £97.50                      £120.00

AUG               £0                              £120.00

I hope this explains why we are not able to offer payment breaks at this time and that this is why it is an annual contract with us and not a monthly one, your agreement with us covers the overall cost of the year and not any one calendar month.

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